Can I save my own product name or SKU?
Yes. In the authenticated portal, open Product Names and map the company-specific product name or SKU to the canonical compound Axiom tests. Saved names belong to your company: every teammate on the company account sees and edits the same list, and they are never made global for other customers. A company has one product name per compound.
Does changing a saved product name change certificates already issued?
Yes, for every certificate of that compound whose sample was not submitted under a different name of its own: the company's saved name prints on those, including released certificates, the next time any of them is viewed or downloaded. The name sits outside the signed result data, so the certificate's seal and verification are unaffected, and the tested compound, results and PASS/FAIL determinations never change. With "show my name only" off the line reads "Your Name (Compendium Name)"; with it on, your name alone.
Does a custom name change what compound is tested?
No. The custom term is a display and intake alias mapped to one canonical compound. It does not change the analytical identity, method, acceptance criteria, or underlying compound record.
What happens when a submitted name is unknown or ambiguous?
The submission must resolve through an explicit canonical identifier, the customer's saved alias map, or one exact catalog name or alias. If no unique match exists, the system refuses the mapping and offers candidates for human review. Axiom does not guess between compounds.
Can the same custom term point to several compounds?
No. A company-specific term must resolve unambiguously, and a company has one name per compound. Saving a second name for a compound that already has one is refused and the existing name is shown so it can be edited. Older accounts that saved names separately per login may show a duplicate flagged for deletion.
Can a custom COA name be misleading?
No. The printed product name must accurately describe the submitted material and remain tied to the resolved tested compound. Staff may require clarification or correction rather than publish a misleading attribution.